Legal & Compliance

Your rights and our responsibilities, made simple.

1. Terms & Conditions

Welcome to Hi-End Logistics Ltd. By accessing our website or using our services, you agree to comply with the following terms and conditions. These terms are intended to clarify the rules of engagement between our company and our customers.

Hi-End Logistics provides both domestic and international freight transport by road. While we strive to deliver goods on time and in excellent condition, certain factors such as traffic delays, severe weather, customs inspections, or other unforeseen circumstances may impact delivery times. We cannot be held liable for delays or interruptions beyond our reasonable control.

Customers are responsible for providing accurate collection and delivery details, as well as ensuring goods are properly packaged. Restricted or prohibited items must not be shipped through our service. Should goods be found to breach UK or international shipping regulations, the responsibility remains solely with the customer.

All payments must be settled prior to delivery unless a written agreement has been made for alternative arrangements. Failure to pay on time may result in suspension of services or the application of additional charges. If you wish to amend or cancel a booking, you must inform us at least 24 hours before the scheduled collection. Cancellations are subject to our Refund & Cancellation Policy.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall fall under the exclusive jurisdiction of the courts of England.

For any questions regarding these terms, please contact us at:
Hi-End Logistics Ltd
📧 Email: support@hi-endlogistics.com
📞 Phone: +44 07747232029

2. Privacy Policy

At Hi-End Logistics Ltd, we value your privacy and are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

When you interact with us, we may collect personal details such as your name, email, phone number, address, and shipment details. In addition, we may collect technical information such as IP addresses, cookies, and browsing behaviour. This information is used only to provide our services, confirm and update bookings, handle customer support, process payments, and improve the functionality and security of our website.

We will never sell or rent your personal information to third parties. In some cases, your information may be shared with trusted partners such as couriers, drivers, or customs agents in order to complete delivery. We may also be required to disclose data if compelled to do so by UK law.

We use appropriate technical and organisational measures to safeguard your data. Personal data will only be retained for as long as necessary to provide our services or to meet our legal obligations.

As a customer, you have rights under UK GDPR, including the right to access your information, request corrections, request deletion, object to processing, and request data portability. If you wish to exercise these rights, please contact us using the details below.

3. Cookie Policy

Our website uses cookies to provide you with the best browsing experience possible. Cookies are small files stored on your device that allow us to recognise returning visitors, remember preferences, and analyse website traffic.

We make use of essential cookies that are necessary for the operation of the website, performance cookies that help us measure and understand how our site is used, and functional cookies that remember your choices. In some cases, advertising cookies may also be used to show you relevant promotions.

 

By continuing to use our site, you consent to the use of cookies. However, you have the option to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the performance or functionality of certain features on our website.

4. Refund Policy

At Hi-End Logistics Ltd, we understand that plans may change, and we aim to make the cancellation and refund process straightforward.

Bookings can be cancelled up to 24 hours before the scheduled collection time. In such cases, a full refund will be issued. If a cancellation is made within 24 hours of the collection, a cancellation fee of 25% may apply to cover administrative and operational costs.

Refunds will be processed within seven business days and will be returned to the original method of payment. Refunds are available in cases of duplicate payments, overpayments, or if services are cancelled within the permitted timeframe.

Please note that services already in progress, completed deliveries, or charges relating to customs duties, permits, and third-party providers cannot be refunded.

 

If you wish to request a cancellation or refund, please contact us with your booking reference and details of your request.

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